Should you lose your key and need your lock removed, please print the Authorization to Cut Lock form, complete the required information, and fax it to 877-389-8888, scan/email it to CustomerService@StorageExpress.com or return it by mail. For further assistance, contact us at 1-800-STORE IT.
You are the only one with access to your space. You lock it - you keep the key.
Please notify us 30 days in advance of your planned vacate date. When you're finished with the space, all we ask is that it's completely empty and your lock is removed, so you won't be charged further rent. If we find your space vacant and unlocked, we will assume you have already moved out.
No, we do not sell moving or packing supplies.
There are two reasons: your space was found locked after your planned vacate date OR your space is still occupied with some of your belongings. If you believe there is an error in your billing, please contact us by phone.
Any items left in your space are your responsibility. We will continue to charge you rent until your space is empty and unlocked.
We offer a number of convenient payments options for you to choose from:
We do not provide paper bills free of charge. You may provide us with your email address and we'll send you a complimentary e-statement each month.
We apologize for any difficulty you may be experiencing with our e-statement system. We rarely experience the problem you are having and we appreciate your patience while we work through it. Please send an email to firstname.lastname@example.org and include your account number and email address. We will try to resend your current e-statement to you. To prevent this from happening again, please add email@example.com to your preferred or accepted email list or address book. If you still do not receive the e-statement, please check to see that it isn't being redirected to your "deleted" or "junk mail" folders.
No, Storage Express does not carry any insurance for your personal property. We don't require insurance, but it's highly recommended. If your belongings are worth storing, they're worth insuring. Check with your insurance agent or call Bader Insurance at 888-223-3726 for a free quote.
You'll need to provide your own lock and key so that you are the only one with access to your space. We highly recommend a disc lock or a padlock with a thick shackle.
Storage Express has a one-month minimum rental commitment. All spaces operate as month-to-month rentals; however, you can move out whenever you want...we just need one month's notice. Once you’ve rented a storage space with us, you’ve got it for as long as you need it. You can rent for as little as a month. No portion of your first month's rent will be refunded or prorated. We will refund (usually within 15 days) any credit over $25 on your account beyond the minimum payment of one month's rent. After your first month, your rent will be prorated to the day you move out provided:
Our rates vary depending on size and the type of storage needed (indoor, outdoor, covered parking, heated & cooled, etc.). Our Self Storage Specialists are available 24-hours a day at 1-800-STORE IT (1-800-786-7348) and will happily help you determine the appropriate sized space, most suitable to fit your needs and budget.
To rent a space with Storage Express, we will need the following:
On average, it takes less than 10 minutes to set up your entire account. Once you hang up the phone, you can move into your space immediately.
You can reach us by phone 24 hours a day, 7 days a week. As a customer of ours, you have 24/7 access to your space.
Our 10' x 15' units are the most popular size that customers rent.
It's super easy. Click on My Account (in the top right corner on our homepage) to access and update your account info. You can also check your balance in your account details.