Frequently Asked Questions
What do I do if I lost my key?
Should you lose your key and need your lock removed, give us a call at 1-800-786-7348 to schedule an appointment.
Who has access to my storage space?
You are the only one with access to your space. You lock it - you keep the key.
What do I need to do when I move out?
Please notify us 15 days in advance of your planned vacate date. When you're finished with the space, all we ask is that it's completely empty and your lock is removed, so you won't be charged further rent. If we find your space vacant and unlocked, we will assume you have already moved out.
Do you sell moving & packing supplies?
No, we do not sell moving or packing supplies.
Why I am still being charged for a space that I’ve vacated?
There are two reasons: your space was found locked after your planned vacate date OR your space is still occupied with some of your belongings. If you believe there is an error in your billing, please contact us by phone.
What happens if I leave items in my space that I don’t want?
Any items left in your space are your responsibility. We will continue to charge you rent until your space is empty and unlocked.
What is the easiest way to pay my bill?
We offer a number of convenient payments options for you to choose from:
- Pay online
- Pay by phone
- Pay by mail
- Pay at the property -- If you want to pay in person through one of our kiosks, visit one of our 24/7 Rental & Payment Centers.
- Automatically -- It's easy. No more check writing. No more postage. No late payments. Payments are on time, every time.
Why don’t I receive a monthly statement in the mail?
We do not provide paper bills free of charge. You may provide us with your email address and we'll send you a complimentary e-statement each month.
Why am I not receiving e-statements?
We apologize for any difficulty you may be experiencing with our e-statement system. We rarely experience the problem you are having and we appreciate your patience while we work through it. Please send an email to firstname.lastname@example.org and include your account number and email address. We will try to resend your current e-statement to you. To prevent this from happening again, please add email@example.com to your preferred or accepted email list or address book. If you still do not receive the e-statement, please check to see that it isn't being redirected to your "deleted" or "junk mail" folders.
Does Storage Express insure my belongings?
Storage Express does not insure the items in your storage unit and likewise is not responsible for any damage or loss that may occur to those items stored. As a result, we do require you to insure the items you are storing. If you have homeowner’s or renter’s insurance you may already be set; just check your policy to see if you are covered. If you are, make sure you complete the Bader Insurance Form (received at the time of rental) and then send us a copy of your declaration page as evidence of your coverage. Documents may be emailed to firstname.lastname@example.org or mailed to Storage Express, P.O. Box 70, Bloomington, IN 47402. ** NOTE: Even if you are self-insuring, completion of the Bader company form is required with your rental. If you declare you are self-insured but do not provide proof of coverage, you will continue to be enrolled and billed for the smallest insurance policy with Bader Company. More information can also be found at Baderco.com.
Do you provide locks?
A new high-security disc lock is included with your rental. Your lock with 2 keys is waiting for you inside your space. When you move out be sure to take your lock with you.
What is the minimum rental commitment?
Storage Express has a one-month minimum rental commitment. All spaces operate as month-to-month rentals; however, you can move out whenever you want...we just need 15 days' notice. No portion of your first month's rent or other charges paid at time of rental will be refunded or prorated, and no months of rent are ever prorated. You will be entitled to a refund of any unused months of prepaid rent, provided:
- You have given us a 15-day notice of your planned move-out date
- The space is completely empty of all items (trash and treasure)
- You remove your lock
What are your rates?
Our rates vary depending on size and the type of storage needed (indoor, outdoor, covered parking, heated & cooled, etc.). Our Self Storage Specialists are available 24-hours a day at 1-800-786-7348 (1-800-786-7348) and will happily help you determine the appropriate sized space, most suitable to fit your needs and budget.
What kind of information is needed to rent a storage space?
To rent a space with Storage Express, we will need the following:
- To speak with the person who will be responsible for payments on the account (the person whose name is on the account)
- Mailing address / e-mail address
- Two phone numbers
- Driver's License # (or valid state or government issued I.D. #)
- Date of birth
- Last 4 digits of your Social Security Number
- 1st month's rent payment
How long will it take to complete my rental transaction?
On average, it takes less than 10 minutes to set up your entire account. Once you hang up the phone, you can move into your space immediately.
What are your hours of operation?
You can reach us by phone 24 hours a day, 7 days a week. As a customer of ours, gate access is available from 6 am - 10 pm.
What’s the most common size rented?
Our 10' x 15' units are the most popular size that customers rent.
How can I update my account information?
It's super easy. You can call us 24/7 or you can send us a message through our secure message system when logged in to your account. Click on MY ACCOUNT (at the top of this web page) and then click "Service Request" to notify us of any changes.
How do reservations work?
We offer reservation windows up to 14 days in advance of your move-in date. During peak season, reservations may not be honored at certain locations. Please note: a $19 non-refundable administration fee is required at the time of reservation.