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Our COVID-19 Response

 

We hope you and your family remain healthy and safe throughout this trying time. The safety and well-being of our employees and customers is our top priority.

 

We’re writing to give you a heads-up on two important updates as we monitor and heed precautionary measures from the national, state and local levels:

 

1) ADJUSTED GATE ACCESS HOURS Our locations will operate with adjusted gate hours (6 am – 10 pm) starting April 2, 2020 at 10 pm, to best serve you and the community at this challenging time.

 

2) STORAGE EXPRESS REMAINS OPEN Our locations are open and operating for essential visits. We stand ready to help.  Rent a storage unit contact-free by phone 24 hours a day or online!   Self-storage has been deemed “essential infrastructure” by our government:

“Self-storage facilities support emergency facilities and personnel by storing supplies for hospitals, doctors’ offices, and pharmaceutical representatives. They also serve as last-mile hubs for distributors of cleaning supplies, bottled water, consumer durable goods, and repair parts for machinery, vehicles, and other equipment.” 

 

A few more important suggestions and assurances:

 

CALL or TEXT US @ 812-534-1290  We can do virtually everything by phone… except help you move-in! You can interact with us (rent, reserve, make a payment, ask questions and get answers) without leaving home. If you prefer e-mail, our response time may be a bit slower. Shoot us a message at customerservice@storageexpress.com

 

ELECTRONIC PAYMENTS In an effort to reduce the spread of COVID-19, consider paying electronically (by phone or online) in lieu of visiting our on-site Rental Centers.  They remain open, though, and can accept check or cash payments. You can access your account by visiting My Account.

 

WE’VE GOT YOUR BACK If this situation has created financial strain, please call us regarding your account. Our Account Specialists are available 7 days a week from 9am – 5pm EST. We’ll do what we can to work with you – we just need to speak with you by phone. Call 877-525-7788.

 

CLEANLINESS AND DISTANCING IS SAFETY We remain vigilant about the safety for all at our facilities. We encourage you to take the same precautions you would if you were at the grocery or pumping gas. Be wise and plan ahead — wear gloves (touching the gate keypad or door handles to interior hallways), use hand sanitizer, etc.  Thankfully, our facilities are not high-traffic areas. Our Field Service Team is taking precautions at our properties, including:

·      Proper hand sanitizing and wearing rubber gloves when servicing our Rental Centers, checking keypads, cleaning Heated & Cooled entries

·      Sanitizing our public touchpoints on properties: door handles, kiosks, keypads, building entry doors, pedestrian gate latches, etc.

·      Maintaining a 6’ distance with customers

 

STAY SAFE, STAY HEALTHY,

STAY HOME AS MUCH AS POSSIBLE & STAY POSITIVE!

 

We’ll get through this together!

The Storage Express Team