The Company:
Storage Express is a growing self storage development and management company with nearly 50 employees. We have over 70 locations in Indiana, Illinois, Kentucky, Tennessee, and Ohio. The Bloomington office handles all of the administrative responsibilities for our self-storage properties.
Responsibilities:
*Collecting on delinquent accounts from self storage customers
*Resolving customers billing problems and reducing accounts receivable delinquency
*Documentation of payment plans and conversations to support arrangements made
*Interact effectively with Customer Service, Maintenance, and Administrative departments
*Communicate to management regarding areas of concern for customers as well as potential opportunities for growth and process improvement
Requirements:
*3 or more years of experience as a collector in a call center environment
*Experience with a Windows-based PC environment including e-mail and MS Excel
*Attention to detail, problem solving and follow-up skills
*Strong communication skills
Benefits:
Storage Express offers paid vacation days and holidays. Full-time employees are eligible to join our group health insurance plan after six months. The company also sponsors a 401(k) plan for eligible employees who have been with us for one year.